Submit a request

Use this form to submit an appeal request if you are a publisher whose account is locked. Before submitting this form, please familiarize yourself with Unity’s Monetization Services Terms of Service, Content Policy, Invalid Activity Policy, and Account Block FAQ page.

If you have additional information that could explain invalid activity on your mobile app(s) such as traffic logs, please include them in the Attachments section at the end of this form. Please follow all stated instructions while filling out this form and provide all requested information. Once Unity has reached a decision on your appeal, further appeals may not be considered.

ARE YOU SURE? The Urgent priority is for emergency situations where production or live operations are in a critical state. If this is a production emergency, we will mobilize a strike team that will connect with your production management within 2 working hours. If this isn't an emergency, please select 'High' priority instead.

Welcome to Unity Customer Experience!

We’re here to help with non-technical inquiries related to licensing, online subscriptions, Unity ID accounts, and the Asset Store.

Need Ads Monetization or User Acquisition support? Visit our Ads Support page.

Important Notes:

  • Response times for free users may exceed four weeks due to high demand.
  • If you have a paid Unity Success Plan, please sign in to ensure you receive responses within your contracted SLA.

Looking for immediate assistance?
  • Check our Knowledge Base.
  • Chat with UB-1, our helpful chatbot, located in the bottom-left corner of the Knowledge Base.

If you still need to submit a request, please provide as much detail as possible, including:
  • Screenshots of any errors.
  • Your Unity ID email address.
  • Order or invoice numbers, or the name of the product/Asset.
  • A detailed description of the issue and steps you’ve taken so far.

Please note:
  • The Customer Experience team cannot assist with technical issues, such as problems with your code, project, or using the Unity Editor.
  • If you don’t have a paid Unity Success Plan, visit Unity Discussions for community support.

For more details, review our Terms of Service.

Unity Engine Support

Please use the form below to submit your support ticket.

Unity Pro Support

Please use the form below to submit your support ticket.

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High: Team production is degraded. Workaround available but producing significant inconveniences.
Normal: Error messages. Annoyances. Workarounds reasonable. Usage clarifications and questions.
Low: Feature requests. Roadmap questions. Documentation improvements or correction requests.
Urgent: Team production is down. Live ops are down. Release milestone imminent. No workaround.
High: Team production is degraded. Workaround available but producing significant inconveniences.
Normal: Error messages. Annoyances. Workarounds reasonable. Usage clarifications and questions.
Low: Feature requests. Roadmap questions. Documentation improvements or correction requests.

Use this form to submit a request to the Vivox support team. Here you may request help with implementation, make feature requests, report bugs, and more. Please include as much information as possible.